UK Mitsubishi Monitor Warranty

The warranty period and procedures for Mitsubishi Monitors (UK Only) including Dead on Arrivals, have changed with immediate effect:

Warranty Periods

1. All existing RTB monitors still within warranty (i.e. shipped between 1^st May 1997 and 31^st December 1997) are now covered by an on-site exchange warranty for the remainder of its warranty period.
2. All monitors purchased since the 1^st January 1998 are covered by a 1 year on site exchange warranty plus a further 2 years return to base warranty (subject to below)
• TFT screen exchange is a loan and return of the customer original monitor after repair.
• On-Site exchange excludes the Presentation range of monitors.
• Full details of the new Mitsubishi monitor warranty terms and conditions can be found on the outside of new monitor boxes.

Warranty Procedures

1. Dead on Arrival (DOA) at customer premises (within 10 days of delivery)
• Follow same procedure as for on site warranty.
  
  
2. On Site Warranty
1. The Authorised Repair Centre (ARC) validates an end user warranty claim and diagnoses monitor fault.
2. The ARC then contacts Mitsubishi Electric UK Ltd – 01707 278754 with details of Mitsubishi model no. (not XJ no.), Mitsubishi serial no., fault and customer details. Proof of purchase will be required
   ARC’s have the option of swapping out the unit themselves and requesting the exchange at their premises but end user direct support should be encouraged at all times.
3. Mitsubishi Electric UK Ltd with then effect an on-site "like-for-like" permanent exchange.

N.B. The service level for on-site exchange is 2 working days from receipt of valid warranty claim by Mitsubishi Electric UK Ltd. If a swap-out is not possible due to end user action (e.g. security marking, customer ownership etc) the monitor will be removed, repaired and returned within a further 10 working days (no loan monitors are installed).

These procedures continue Mitsubishi Electric’s PC Division’s commitment to improving the quality of service and reducing total cost of ownership

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