The Warranty Scheme

General Warranty Terms and Conditions

Placing a Warranty call

Mitsubishi Electric’s PC Division provides a warranty scheme, where the repair of a warranty failure (see The Warranty Scheme) is carried out via an approved repair centre. Certain products carry a Return for Repair parts only warranty (see below), which covers the cost of the part repair or replacement but NOT the labour or carriage cost incurred.

WARRANTY PERIOD

The Warranty Scheme

A failure that is covered by the Warranty Scheme is one where a Mitsubishi Electric PC system fails to operate correctly and the failure is due to an electrical or electro-mechanical fault on a hardware component supplied by Mitsubishi Electric’s PC Division.

The provision of warranty cover is subject to the presentation of a point of sale receipt or delivery note. On-site Warranty provision includes the cost of hardware parts replacement and labour.

The period of warranty cover relates to the system product and not to individual parts. Hence, Mitsubishi Electric authorised replacement parts used under the warranty scheme are covered only for the remaining period of system product warranty.

Response Level: The aim is to respond (via the authorised repair centre) to a warranty request for On-Site failure within the next two business days.

Fix Rate: Mitsubishi Electric’s PC Division offers no guarantee on the length of time taken to repair your product. Time to fix is dependent on factors such as customer availability, location and resource availability.

Repair Level: The warranty covers the repair of the Mitsubishi Electric supplied computer system and, where appropriate, testing of such repairs using diagnostics run under Microsoft DOS.

Extensions to the basic warranty scheme are available. Ask your Mitsubishi Electric supplier for further details.

To minimise the repair period, keyboards, mice, monitors, LS100 (Net PC) and other externally connected peripherals may be exchanged by courier. The Customer can exchange the plug-in device and the courier will return the faulty unit to the approved repair centre.

General Warranty Terms and Conditions

No charge will be made during the On-site Warranty period for the repair of parts or for labour, (for labour, costs are borne for the on-site period only), provided the following conditions are met.

• The product has been correctly installed and used only on the supply circuit or voltage range as advised on the ratings plate.
  
• The product has been used in accordance with the operating and maintenance instructions and has not been tampered with or otherwise subjected to misuse, neglect or accident.
  
• The product is still in the possession of the original purchaser.
  
• All defective parts permanently removed by Mitsubishi Electric or one of its approved repair centres, under the terms of this warranty, shall become the property of Mitsubishi Electric or its approved repair centre. Title of all the replacement parts will automatically transfer to the buyer.
  
• This warranty does not cover any damage caused during transportation. (It is advisable to use the original packaging.)
  
• This warranty does not cover any damage caused by the fitting and/or use of parts and accessories other than those supplied by Mitsubishi Electric.
  
• This warranty does not include damage to the exterior surface of the product.
  
• We reserve the right to charge for testing or dealing with a product that is ineligible for repair or replacement under this warranty scheme, or is found to be in satisfactory working order, or where the fault has been caused by the use of unapproved media or accessories.
  
• No authority has been given to any person, firm or company to vary the terms and conditions of this warranty.
  
• The provision of proof of purchase is required to validate a warranty claim.
  
• Alterations to the serial numbers or labels on the product will invalidate the buyer’s claim.
  
• This warranty does not cover damage or loss of programs or data.
  
• This warranty does not confer any rights other than those specifically conferred above, and in particular shall not rise to any claims for consequential loss or damage, but nothing contained in this warranty shall be deemed to exclude or affect the buyer’s statutory rights.
  
• The approved repair centre may require you beforehand to sign an engineer’s service card limiting the centre’s liability to you.
  
• Monitors supplied with a Mitsubishi Electric’s PC Division computer system have a standard one year on-site warranty.
  
• Monitors purchased independently have a standard one year return for repair warranty.
  
• Mitsubishi Electric’s PC Division reserves the right to alter these terms and conditions without prior notification.

WARRANTY APPLIES IN

UK: The UK Mainland (excluding the Isle of Man and the Scottish Islands)

GERMANY: Mainland Germany

IRELAND: The Ireland mainland (excluding Northern Ireland see UK)

SOFTWARE WARRANTY

Mitsubishi Electric will provide an update service for software developed by Mitsubishi Electric via your Mitsubishi Electric supplier or the Mitsubishi Electric’s PC Division Web Site (www.mitsubishi-computers.com/support). Mitsubishi Electric products are designed to be Industry Standard Compatible at the time of manufacture and have been tested with the latest Novell, Microsoft and SCO operating systems available at that time. Mitsubishi Electric does not warrant Industry Standard Compatibility for future software designs but will take reasonable steps to resolve any issues that occur.

Warranty does not include failure due to compatibility problems caused by later revisions of operating systems and application software that were not available at time of manufacture.

Pre-installed software issues requiring investigation by the original supplier should be reported through your Mitsubishi Electric supplier.

THIRD PARTY ITEMS

Warranty on non Mitsubishi Electric parts or peripherals will be available from the supplier of that equipment. Contact your Mitsubishi Electric supplier or the supplier of the add-in product.

GENERAL ADVICE

PCs can become complicated when adding extra hardware or installing software, and technical support advice is important. Contact your Mitsubishi Electric supplier for software and hardware installation advice.

It is important to remember that a software virus can affect systems and a simple method of preventing a virus is to purchase a virus detection package. System recovery after a virus attack is NOT covered by the standard warranty scheme.

CUSTOMER RESPONSIBILITY

It is the Customer’s responsibility to:

• take regular backups of the software and data.
  
• re-install software and data after a repair.
  
• Store and maintain original licensed media
  
• Provide Full access to the system.
  
• Close down the system before intervention by the engineer.

ITEMS EXCLUDED FROM THE WARRANTY SERVICE

Items excluded from the warranty service are:
Requests for warranty service, which are identified below, as a specific exclusion will be subject to an additional charge.

1. Performance issues caused by incorrect Configuration / Driver issues
   
2. Software issues (operating system, applications etc) software warranty is defined by the original supplier’s {e.g. Microsoft; Lotus} software license agreements [see Software Warranty section]
   
3. End user issues
   
4. Malfunctioning caused by software viruses
   
5. Printers
   
6. Parts of a consumable nature (e.g. batteries)
   
7. Defects resulting from normal wear and tear (e.g. read/write heads of removable media devices such as tape and floppy drives)
   
8. Defects resulting from operation outside the usage parameters stated in the user manual
   
9. Malfunctioning caused by (i) damage (even if accidental); (ii) acts of nature
   
10. Re-installation of the operating system and pre-installed software
    
11. Castors, where damage has occurred due to excess force

Placing a Warranty Call

Before placing an on-site hardware warranty call, make sure all the latest software/driver updates are loaded onto your system (details available from your Mitsubishi Electric supplier or the Mitsubishi Electric’s PC Division Web Site (www.mitsubishi-computers.com/support)).

In the event of a hardware fault, contact the approved repair centre nominated by your Mitsubishi Electric supplier (where no advice has been given, contact your Mitsubishi Electric supplier). Please have the following details available: Product code and serial number (available on the back of the system), date of purchase, proof of purchase, supplier’s name, your full details including telephone number and postal code, and a full fault description.