UK Tatung Monitor Warranty
The warranty procedures for Tatung Monitors (UK
Only) including Dead on Arrivals, will change as of 1st April 1998.
Following are the correct procedures:
1. Dead On Arrival (DOA) 10 days from customer receipt – All
models
- On receipt of a DOA claim, contact Tatung’s service partner :
- Lynx Night Time Direct - Tel: 0161 946 1140
- Lynx Night Time Direct will validate DOA claim (proof of purchase is
required) and issue a Repair Authorisation Number (RAN).
- Lynx Night Time Direct will then perform an on-site DOA replacement.
2. On Site Warranty (XJ60678, XJ59992 & future
Tatung models)
- The Authorised Repair Centre (ARC) validates an end user warranty claim
and diagnoses monitor fault.
- The ARC then contacts one of the Tatung service partners below
- RHM Microtech Tel: 01452 300320
- Lynx Night Time DirectTel: 0161 946 1140
- The Tatung Service partner will re-validate the warranty claim (proof of
purchase may be required) and issue a Job Reference No.
- The Tatung Service partner will then perform an on-site
"like-for-like" swap-out and notify the ARC of completion.
N.B. The service level for on-site exchange is 2 working
days from receipt of valid warranty claim by the Tatung Service Partner. If a swap-out is
not possible due to end user action (e.g. security marking, customer ownership etc) the
monitor will be removed, repaired and returned within a further 10 working days (no loan
monitors are installed).
3. Return to Base Warranty (XJ54137, XJ57558, XJ57560
& XJ58210)
- On receipt of a warranty failure (after performing on-site removal or
exchange) the ARC contacts the Tatung RTB service partner below:
- NCSS will validate the warranty claim (proof of purchase may be required)
and issue a Repair Authorisation Number (RAN).
- The monitor should then sent to the below address, correctly packaged
with the RAN clearly marked on the outside of the box and on any paperwork included in the
return.
NCSS Ltd
Unit F
Halesfield 14
Telford
Shropshire
TF7 4QR
N.B. The service level for Return to Base repair is 10
working days from receipt by NCSS.
These procedures continue Mitsubishi Electric’s PC
Division’s commitment to improving the quality of service and reducing total cost of
ownership.
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